Shipping and Returns

Hi pawsome friends!

Thanks for visiting my store.

Fulfillment & Shipping

We take about 2-7 business days to create apparel products and 2-5 business days for non-apparel products. Then you should add shipping times on top of that.

Most orders are sent out within 5 business days of ordering!

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

Please note that we do not take responsibility for customs fees.

Order never arrived:

If your order didn't end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was entered incorrectly, we'd be happy to send you another order to the correct address, but you would be responsible for the additional shipping.

If the shipping address was entered correctly, please get in touch with us at mcqueenthefrenchie@gmail.com noting your order number and we will see what we can do!

Returns

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within 2 weeks time!

Wrong size:

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

If you'd like a different size, get in touch with us at mcqueenthefrenchie@gmail.com and we'll let you know what your next steps are.